Please complete the online form below to request items to be returned to JTI.

  • All returned items must be shipped back in original or comparable packaging.
  • Items being returned for credit must arrive in like-new and undamaged condition for credit to be issued.
  • Some returns may be subject to a restocking fee.
  • Upon receipt of this completed request, an RMA Authorization Form will be issued back to you within 1-2 working days.
  • The RMA Authorization Form will contain your RMA# which must be included with your shipment.