Please complete the online form below to request items to be returned to JTI.
- All returned items must be shipped back in original or comparable packaging.
- Items being returned for credit must arrive in like-new and undamaged condition for credit to be issued.
- Some returns may be subject to a restocking fee.
- Upon receipt of this completed request, an RMA Authorization Form will be issued back to you within 1-2 working days.
- The RMA Authorization Form will contain your RMA# which must be included with your shipment.